FAQ

Where is Inspired Wraps located?

We're a small shop based in San Antonio, Texas. We ship within the United States and worldwide. International buyers are responsible for all shipping charges, calculated at checkout. International orders usually arrive in 1–3 weeks, but please allow up to 30 days. Import duties, taxes and fees are collected on delivery, and European countries may charge extra fees on small packages.

How long does it take for my order to ship?

Each product is different, but we try to ship the same day or the next day. At the latest, it takes up to three days for your order to ship.

Which shipping carrier do you use?

You can choose your shipping carrier of choice at checkout.

How much ribbon comes on a spool?

Many of our ribbons come with 15 feet of ribbon on a spool, and some offer a choice of 7.5 or 15 feet of ribbon on a spool. The exact length is listed on each product page.

Can I include a gift note?

Yes! We're in the gift-giving business, and we love and encourage gift notes. Just add your message in the order notes at checkout and we'll gladly include it. To send a gift straight to someone, enter their shipping address at checkout.

Are the gift baskets handmade?

Yes. Every gift basket is curated by Jennifer and put together by hand.

Do you take custom or bulk orders?

We take bulk ribbon orders, and we'll do our best to accommodate custom gift basket orders, though we can't guarantee every request. Email us at support@inspiredwraps.com to ask.

Can I change my order after I place it?

Please look over your order carefully at checkout. Once an order is complete, it can't be changed or edited, and separate orders can't be combined.

What is your return policy?

We accept returns of items that are unused and in the same condition as when you received them. Please contact us and ship the item back within 7 days of delivery. The customer pays return shipping. Ribbon that has been unrolled from the spool and gift baskets that have been opened can't be returned. To be returned, ribbon must have all of its accessories in place. Mini clothespins and charms must not be removed.

What if my order arrives damaged?

If your order arrives damaged, email support@inspiredwraps.com within 3 days of delivery with your order number, photos of the damaged item, and photos of the box it came in. Keep all packaging, because the carrier may need to inspect it. We'll help you file a claim with the carrier, and once it's reviewed, we may offer a replacement or refund at our discretion.

What if my package is lost or delayed?

Once your order is handed to the carrier, the risk of loss passes to you. We aren't responsible for packages that are lost, stolen, delayed, held by customs, or marked as delivered. For extra protection, choose a tracked and insured shipping option at checkout. We're happy to help you file a claim with the carrier.

How do I contact you?

Email us at support@inspiredwraps.com. You can also find us on Facebook, Instagram and Pinterest at @inspiredwraps.