Shipping policy

To open a case, the estimated delivery date for your order must have passed and at least 48 hours must have passed since you sent the seller a Help with order request.

  • Non-delivery: 7+ days must have passed since the maximum estimated delivery date.
  • Not as described or arrived damaged: The maximum estimated delivery date must have passed.

To find the estimated delivery date provided at checkout, go to the Help with your order page and select your order.

The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered (how long it takes the seller to create and prepare them for shipment), and the transit time (how long the package is typically in transit with the shipping carrier).

Processing time + Carrier transit time = Estimated Delivery Date
 

For example: If the processing time for an item you purchased is 3-5 days, and the transit time for the shipping method you chose is usually 2-4 days, your estimated delivery date is 5-9 days from today.

If the seller completes the order earlier than the expected ship date, the estimated delivery date will be recalculated accordingly.

 

For US deliveries import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.