Shipping & Returns

Where we ship from

All orders ship from San Antonio, Texas.

Where we ship to

We ship within the United States and worldwide. International shipping costs, duties and fees are at the buyer's expense. See International orders below.

Processing time

Each product is different, but we try to ship the same day or the next day. At the latest, it takes up to three days for your order to ship.

Completed orders go straight to packing and can't be changed or edited, so please review your order carefully at checkout. Separate orders can't be combined.

Shipping carriers and costs

You can choose your shipping carrier of choice at checkout, and shipping costs are calculated there.

Gift orders

We love gift notes! Add your message in the order notes at checkout and we'll gladly include it. To ship a gift straight to someone, enter their shipping address at checkout.

Estimated delivery date

Your estimated delivery date is shown at checkout. It's our processing time plus the carrier's transit time.

International orders

We ship worldwide. International buyers are responsible for all shipping charges, calculated at checkout. International orders ship within 1–3 business days and usually arrive in 1–3 weeks, depending on the country and shipping service. Customs can add time, so please allow up to 30 days. Import duties, taxes and carrier fees are the buyer's responsibility and are collected on delivery. Please note that European countries may charge extra fees on small packages. Some items, such as seeds, planting kits and lotions, can only ship within the United States. We aren't responsible for customs-related delays.

Damaged packages

If your order arrives damaged, email support@inspiredwraps.com within 3 days of delivery with your order number, photos of the damaged item, and photos of the box it came in. Keep all packaging, because the carrier may need to inspect it. We'll help you file a claim with the carrier, and once it's reviewed, we may offer a replacement or refund at our discretion.

Lost, delayed or stolen packages

Once your order is handed to the shipping carrier, ownership and risk of loss pass to you, the buyer. Inspired Wraps is not responsible for packages that are lost, stolen, delayed, damaged in transit, held or seized by customs, or marked as delivered by the carrier. Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address entered by the buyer. Packages refused or returned for an incorrect address, unpaid duties or customs issues are not eligible for a refund, and any return or reshipping costs are the buyer's responsibility. For extra protection, choose a tracked and insured shipping option at checkout, such as USPS Priority Mail International. We're always happy to help you file a claim with the carrier.

Returns

We accept returns of unused items in the same condition as when you received them. Please contact us at support@inspiredwraps.com and ship the item back within 7 days of delivery. The customer pays return shipping. Ribbon that has been unrolled from the spool and opened gift baskets can't be returned. To be returned, ribbon must have all of its accessories in place. Mini clothespins and charms must not be removed.

Keep up with us

Find us on Facebook, Instagram and Pinterest at @inspiredwraps.